It is my pleasure to recommend BHCOE. As a behavior analytic company run by behavior analysts, having an objective evaluation of our programming provided us with useful data to make practical changes to our processes and procedures. The audit process was useful and easy for our staff but invaluable as a tool to help pinpoint areas for our staff that otherwise would have been tabled. For example, too often we find ourselves focusing on our client outcomes that we tend to postpone our focus and improvement on our employee outcomes and satisfaction. We were happy to see that our staff are satisfied with their working relationship with their supervisors (100% agreement) but are looking to improve upon the 60% agreement with their satisfaction with the on the job training. We have also made changes to our employee benefits package as a result of the employee survey. The customer review and audit provided our staff with positive reinforcement across the board which helps solidify our program and outcomes that stand as a pillar of excellence for our company. We are proud that the objective audit earned our program the distinction of a Center of Excellence and we will continue to strive to maintain this designation while continuing to get better to serve our clients and employees as a whole.
Kathleen Bailey Stengel, MA, BCBA, LBA